Our Commitment to Privacy
The privacy of your personally identifiable information is important to us. As part of our commitment to the privacy of your personally identifiable information that we collect online (“Personal Information”), we provide this notice explaining our online information practices and the choices you can make about the way your Personal Information is collected and used at this site. To make this notice easy to find, we make it available on our homepage and at every point where Personal Information is requested. This revised Privacy Policy is effective as of August 1, 2009.
The privacy practices set forth in this Privacy Policy are for this site only. Other R&R Products, Inc. (“R&R Products”) affiliate Web sites may have different practices. If you link to or otherwise visit any other Web sites, please review the privacy policies posted at those sites. Also, if you are an employee of R&R Products or its affiliate, please note that other internal company policies apply to you related to employee use of company computer systems and networks.
Consent
Please read this policy carefully. Your use of this Web site constitutes your consent to the information collection, use, and disclosure practices described below.
Active Collection of Personal Information
In general, when you visit our site you remain anonymous, but on some pages, you need to provide Personal Information to register, order products or services, contact R&R Products, and conduct other transactions via the Web site. The types of Personal Information actively collected at the Web site may include any or all of the following, depending on your activities on the Web site:
Name, company, occupation, R&R Products customer number (if applicable), address, e-mail address, phone number, fax number, and credit/debit card/procurement card information, username or password.
Passive Information Collection
The Web site may “passively” collect certain kinds of information during your visit, including but not limited to:
Cookies: “Cookies” are small text files sent from a website to the hard drive of a user’s computer to store bits of information related to that user. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on the Site. We use cookies for the purpose of operating a shopper’s ID to keep track of items in your shopping cart. We also use cookies to identify who you are after you log in or register. We also use cookies to create a more personalized experience on our Web site, for instance, by making you aware of what’s new on our Web site since your last visit. You usually can configure your Internet browser to reject cookies. However, if you do so, you might not be able to access certain pages or use important functions on the Web site.
Other Passive Web site Tracking. This Web site also uses Internet Protocol (IP) addresses and log files to identify server problems and to improve site content and compile aggregated statistics about Web site usage and clickstream data. We also use Web beacons to help personalize your experience, similarly to how we use cookies. Companies that help us place advertisements on our site use Web beacons to serve cookies and advertisements. We also use Web beacons to gather non-personally identifiable information about the number of users who visit our Web site, the areas which they spend their time visiting, and other demographic data. Only R&R Products and our advertising agency will have access to the data obtained with Web beacons.
R&R Products also reserves the right to introduce new passive tracking technologies and techniques related to the use of the Web site. In general, we do not link your identity with information that we collect passively. However, in any situation where you log in with your username and password, any or all of the information that is passively collected about your activities on the Web site may be linked with your identity, and therefore may become Personal Information about you.
Online Advertising We Use
We use Google AdWords Remarketing to advertise trigger across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the TriggerApp website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager
You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/
The Purposes for Which We Use and Disclose Personal Information
We use and disclose Personal Information obtained when you place an order or access this Web site to process and complete that order, and to provide a more personalized shopping experience.
We also use Personal Information to communicate with you, for example, to answer the e-mail and correspondence we receive, to confirm your order, to send more information about becoming a dealer, to send renewal notices, and to notify you of important changes in the functionality of the Web site or other notices related to the handling of your Personal Information.
Customization and Aggregate data
We use non-identifying and aggregate information to better design our Web site and gather information for product management and development at R&R Products. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our Web site, or that Y number of software licenses were ordered during a particular time period, but we would not disclose anything that could be used to identify those individuals. This aggregate information may also be shared with R&R Products’s affiliates and independent dealers.
Our Commitment to Data Security
We maintain reasonable physical, electronic, and managerial procedures to protect Personal Information. When you place orders or access your account information, we usually offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your internet browser which encrypts the Personal Information you input before it is sent to us and seeks to prevent anyone else from reading it as the information travels from your computer to ours. If you are still concerned about placing an order online, please feel free to call a customer service representative at 1-800-528-3446 and place your order via phone or mail your order .
Children’s Privacy
R&R Products has no intention of collecting personal information from children at this site.
How You Can Access or Correct Your Information
If you are a registered user of the Web site, you can access and correct certain Personal Data that we collect online and maintain by clicking on “Your Account” and entering your username and password. If any errors in your Personal Information cannot be corrected by accessing “Your Account”, please contact us using the contact information below. You may also contact us using the information below to ask us to remove your Personal Information from our records, electronic or otherwise. However, we will need to maintain certain Personal Information about your product purchases in our records for purposes such as warranty and product information.
Usernames and Passwords
It is your responsibility to safeguard any username or password that you have received in connection with the Web site, and to notify us if you ever suspect that the security and confidentiality of such username or password has been compromised in any way. You are solely responsible for any use of this Web site via your username and password.
Changes to the Policy
Our privacy practices, like the online medium itself, are subject to change. We reserve the right to change this policy from time to time in our sole discretion. Please check this policy frequently and particularly before you submit additional Personal Information via the Web site. All revisions to this Privacy Policy will be posted on the site via a link from the home page of the site. In the event that we change a significant or material term in this Privacy Policy, we will notify affected visitors by revising the link on the home page to read “Newly Revised Privacy Policy” that notifies visitors of the change.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that R&R Products disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request we will disclose to you:
Deletion Request Rights
You have the right to request that R&R delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information, if any, from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot substantively respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Authorized Agent
You may designate an authorized agent to submit a request to know or a request to delete if:
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing (including electronic e-mail notification).
We will deliver our written response electronically unless you direct us to deliver by mail.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Contact Information
If you have any questions or comments about this notice, the ways in which R&R collects and uses your information described in the R&R Privacy Notice for California Residents, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
1. Offer and Governing Provisions. R&R Products, Inc. (“R&R Products”) is pleased to offer for sale the parts and accessories manufactured or marketed by R&R Products (“Product”) and the R&R Products equipment (“Equipment”), subject to the following terms and conditions. Customer’s placement of an order for a Product and/or Equipment constitutes Customer’s unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in R&R Products’s sole discretion.
2. Pricing. Prices listed do not include shipping, taxes, and/or duties, and are subject to correction or change without notice.
3. Sales Tax. All orders will be considered taxable and may be charged the appropriate sales tax unless a valid tax exemption certificate is on file with R&R Products prior to placing order. No exceptions.
4. Personal Use Warranties for Products. Customers buying Product for personal use can obtain the Product warranty information by mailing a written request that includes a description of the Product to:
R&R Products, Inc.
Warranty Information
3334 E Milber St
Tucson, 4 85714
R&R Products strongly encourages you to send returns with a tracking number or delivery confirmation number. R&R Products recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to R&R Products or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. R&R Products is not responsible for lost or damaged returns. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
5. Warranty – Professional Use for Products. R&R Products warrants to Customers who purchase Product from authorized R&R Products distribution channels for use in their profession that R&R Products brand Products will be free from defects in materials and workmanship for a duration of 1 year. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use.
During the applicable duration of the warranty, at its option, R&R Products will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of R&R Products, and is Customer’s exclusive remedy in place of all other rights and remedies. To obtain warranty service, return products to R&R Products. By repairing or replacing a Product, or providing a refund, R&R Products does not waive a claim that a Product nevertheless has been subject to abnormal use.
In addition to any limitations outlined in warranty statements provided with the Product, R&R Products does NOT provide any warranty for (1) products labeled other than R&R Products. Products that are not labeled R&R Products are subject to the warranty provided by the manufacturers of those products and R&R Products will pass along any such warranties. “Abnormal use” includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn.
R&R Products strongly encourages you to send returns with a tracking number or delivery confirmation number. R&R Products recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to R&R Products or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. R&R Products is not responsible for lost or damaged returns. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided. THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Descriptions of Product contained in this website are for the sole purpose of identifying Product and shall not be construed as an express warranty.
R&R Products, Inc.
Consumer Warranty Information Center
3334 E Milber St
Tucson, AZ 85714
6. LIMITATION OF LIABILITY. R&R PRODUCTS AND ITS AFFILIATED COMPANIES AND THIRD PARTY SUPPLIERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES, COSTS OR DAMAGES INCURRED BY BUYER OR OTHERS, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCTS AND/OR GEAR, OR FROM ANY OTHER CAUSE WITH RESPECT TO THE PRODUCTS AND/OR GEAR OR THE FOREGOING WARRANTY, WHETHER SUCH CLAIM IS BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY (INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, ANTICIPATED SALES, BUSINESS OPPORTUNITIES, GOODWILL, OR INTERRUPTION OF BUSINESS OR OTHER INJURY OR DAMAGE).
7. Notice of Product and Equipment Design. R&R Products reserves the right to make changes in design or construction at any time without incurring any obligation to incorporate such changes in Product and/or Equipment previously sold. R&R Products also reserves the right to discontinue the manufacture or offering for sale of any Product and/or Equipment at such time to be determined by R&R Products in its sole discretion.
8. Part Dimensions. Dimensions shown on this website have been rounded up to the nearest fractional size or nearest tenth millimeter and are not exact product specifications.
9. Shipping; Title; Risk of Loss. Title to Product and/or Equipment will pass from R&R Products or R&R Products’s suppliers to Customer on shipment from R&R Products’s facilities or other designated third party supplier’s facility. Loss or damage that occurs during shipping by a carrier selected by R&R Products is R&R Products’s or R&R Products’s supplier’s responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. R&R Products reserves the right to make delivery of Product and/or Equipment in installments.
In the event the shipment has not been received within 14 days of the billing (hard charge) to the credit card, the customer must contact R&R Products so a tracer can be initiated on the shipment.
10. Delay. R&R Products and its affiliates and third party suppliers shall not be liable for any damage as a result of any delay or failure to deliver due to any cause beyond R&R Products’s or its third party supplier’s reasonable control, including, without limitation, any act of God, act of Customer, embargo or other governmental act, regulation or request, fire, accident, strike, slowdown, war, riot, delay in transportation, or inability to obtain necessary labor, materials or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost because of the delay. Customer’s exclusive remedy for other delays and for R&R Products’ or its third party supplier’s inability to deliver for any reason shall be rescission of the sale of Product and/or Equipment.
11. Governing Laws. These terms and conditions, and use of this website, shall be governed by and construed in accordance with the laws of the State of Arizona, without reference to principles of conflicts of laws. The rights and obligations of the parties hereunder shall not be governed by the 1980 U.N. Convention on Contracts for the International Sale of Goods. Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such provision in any other jurisdiction.
